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| Online Store is managed by Panorama Communications, Inc. | |
| HOW TO ORDER | |
| 1. | If this is your first time shopping here, sign up for an account. Click here
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| 2. | Select the film title and go to individual page. Please check the
box of the item you like. You can check as many boxes as you like. |
| 3. | Click [Shopping Cart] you can see the detail of your current order.
If you want to continue to shop, just go back to the page.
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| 4. | Check out: Enter your password and email address. If you forgot your
password or changed your email address, please contact at:
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Payment Method: 1) Wire Transfer We will send you invoice when the order is completed. It may take 2-5 days to check product availability. Please do not send money before you receive invoice. 2) Credit Card We accept the following credit cards: UC, JCB, Visa, MasterCard, Saison Card, DC, and NICOS. All credit card orders must be prepaid.         Please fill the Online Form or FAX Form. If you have any changes of your credit card (billing address, expiring date etc), please contact at: TEL 81-3-3409-3796 FAX 81-3-3409-6080 3) E-MYCASH If you are the member of BIGLOBE, you can use E-MYCASH for your payment. Please log in your [BIGLOBE User ID] when you order. 
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Select a Shipping Method Consider how quickly you would like to receive your order, and choose a shipping method. Keep in mind the following equation: (Availability) + (Shipping Time) = Total Delivery Time. If there is more than one item in your order, you will be given the following options: 1) Make one delivery when complete order is ready. We will wait until we have all the items in your order before shipping any of them. 2) Deliver ordered items as they become available. Each item you order will be shipped as it becomes available. Your delivery charges will increase but, to save you money, we will ship items as soon as we obtain them while not making any more deliveries than necessary. For Customers outside of Japan: How to calculate the shipping cost from Japan: When we receive the order from you, we wrap the goods and weigh the parcel. We send by the Post Office's Express Mail Service (EMS), and the cost varies by weight and destination. The following graph enables you to estimate the shipping cost. http://www.post.japanpost.jp/int/ems/index.html The left horizontal row show the weight in grams. The top horizontal row shows the destination (where you are). From left:1.Asia, 2.Oceania/North America/ Middle America/Middle East, 3.Europe, 4.South America/Africa. The numbers are in Japanese Yen. ↓
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| 7. | Click Next: This step of the checkout process and the next collect the information that will be used to bill your order. ↓
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| 8. | Review and Submit Your Order: Check the accuracy of all the information you provided and make any necessary adjustments. When you are ready, click the "Place your order" button to submit your order.
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| 9. | Once you place your order, we will send you a confirmation e-mail. If you don't receive a confirmation email, please contact at: We will send you another e-mail when the order ships. |
| TROUBLE SHOOTING | |
| 1.Can't order | |
| ■ | Your email address or password may incorrect. Please contact at: |
| 2.No confirmation email | |
| ■ | If you don't receive a confirmation email, please contact at: |
| 3.Different shipping address | |
| ■ | If you want us to send your order to different address from your
billing address on the form, please let us know when you order. You can
just put your shipping address on comment space or contact at: (Please do not forget your order #) |
| 4.Returns Policy | |
| ■ | We can not accept cancels after shipping. |
| ■ | We accept the return of defective or damaged items only when returned within 8 days after you received. Please notify our customer service department in advance if you need to return a defective or damaged item. |
| Panorama Communications, Inc. Nishi-Azabu Eight Building Third Floor,2-11-2 Nishi-Azabu,Minato Tokyo Japan 106-0031 TEL：03-3409-6049 FAX：03-3409-6080 E-mail: |
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| 5.Return of Damaged and Defective Items | |
| ■ | If you wish to return damaged item, you must contact our Customer Service within 7 days after you received item. Let them know the reason
for the return by sending an e-mail to the following address: |
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CREDIT CARD SECURITY
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| ■ | We are committed to protecting your privacy. Using SSL system, all
personal and financial information you provide when ordering from Store is encrypted to prevent access by third parties. |
